Complaints policy
Feedback and complaints policy
If you are not happy with the way we work or with something we have done, we would like to hear from you; so that we can work to resolve the issue. We would also love to hear from you if you like what we are doing and want to highlight the things we are doing well.
Your comments will help us improve the way we work and ensure that our supporters are happy with the way we conduct ourselves.
Let us know what you think
If you would like to make a complaint or have any comments about any aspect of our work, please contact us by:
- telephone on 01494 722733 (between 9am and 5pm)
- email to office@dreamflight.org
- by letter to:
The Director
Dreamflight
15 Chiltern Court
Asheridge Road
Chesham
Bucks
HP5 2PX
We will try our best to resolve your complaint as soon as we can but may need time to thoroughly investigate the issue concerned. If this is the case, we will keep in contact with you throughout the process.
We will let you know who will be contacting you and when you will hear from us. We aim to have all complaints resolved within 30 days of receipt.
Fundraising Regulator
Dreamflight is proud to work with the Fundraising Regulator, which is an independent body who set out and maintain the standards by which charities fundraise. We follow the Codes of Fundraising Practice and commit to follow its Fundraising Promise.
By using the logo of the Fundraising Regulator, we are confirming that we are following these standards and it is there to ensure our supporters feel they can support us with confidence.
We will always fundraise in a fair and responsible way and, if we receive any form of complaint, we will investigate thoroughly and make changes as required.
To find out more about the Fundraising Regulator, visit their website https://www.fundraisingregulator.org.uk
All the love, dedication and passion makes such a difference to every VIC and adult and makes this charity as magical as it is! Calvert 2026 volunteer
It’s really fun, you get to do things that you would never dream of, you get to meet a lot of people, have new experiences. Calvert 2026 child
After the trip I was more confident at school and happy to be myself Dreamflight Child (The Simpsons Group)
Dreamflight has taught me to be more confident in who I am, be myself and make more friends Dreamflight Child (Shrek Group)
Dreamflight has encouraged me to try more and be less scared of new things Dreamflight Child (Scooby Doo Group)
Dreamflight has taught me that if you have a dream you can achieve it Dreamflight Child (Scooby Doo Group)
Going on the Dreamflight trip has encouraged me to talk to people more, make friends and be confident to do more! Dreamflight Child (Donald Duck Group)
Dreamflight has inspired me to not be scared or worried if someone says something might happen. I’m prepared and ready for change! Dreamflight Child (Donald Duck Group)
Dreamflight has inspired me to be more confident about myself and to tell people about my condition Dreamflight Child (Goofy Group)
Dreamflight has inspired me to embrace my scars and to help others like me to be more confident Dreamflight Child (Mickey Mouse Group)
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