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View Terms & Conditions / Refund Policy

Dreamflight Terms and Conditions

When ordering and purchasing goods from the Dreamflight website, you are agreeing to the terms and conditions set out below. Dreamflight is a charity registered in the UK, charity number 1117303. Please read the following carefully.

  1. When you purchase goods from Dreamflight, we will confirm your order by email.
  2. Any prices shown are inclusive of VAT. They do not include postage and packing. Any additional charges for postage and packing will be added at the order confirmation stage of your transaction.
  3. Dreamflight can only accept orders for delivery within the British Isles. If you are overseas and wish to make a purchase, please call the Dreamflight Office on +44 1494 722733
  4. Your order will usually be delivered within 14 working days, however, please allow 21 days.
  5. If for any reason you are not satisfied with any item, please contact us within seven days of delivery and we will be pleased to offer you a replacement or full refund. This is in addition to and not in substitution of your statutory rights.
  6. The cost of returning the item to us is the customer's responsibility. We recommend sending returns by recorded delivery and a service that insures you for the value of the goods for your own protection. You will receive your refund within two weeks of returning the goods (subject to circumstances outside the control of the charity).
  7. If you are returning a purchase, we have to refund the person who paid for the item.
  8. All product sizes and weights are approximate.
  9. Dreamflight reserves the right to change the specification of the products from those featured on the website.
  10. Supplies of goods are subject to availability. If we are unable to fulfil your order, we will contact you to ask if you want a refund or a substitute item.
  11. Where payment is by credit/debit card transaction the person ordering must be the credit/debit card holder or have the holder's authorisation. Should the cardholder deny authorisation at a later stage, criminal charges may be brought against the person placing the order. When you are using our secure online payment pages you are going through to a partner company, Worldpay.
  12. This contract is governed by English Law.
  13. If you have any questions please contact the Dreamflight Office on +44 1494 722733, Monday to Friday, between 9.00am and 5.00pm. Alternatively please email the Dreamflight Office: office@dreamflight.org
  14. All profits from the sale of Dreamflight goods go directly to funding the annual Dreamflight Holiday.

Payment Information

We will only use your credit card details to process your order. We will not retain details of your credit card and will never pass them on to third parties.

Privacy Policy

Dreamflight respects your privacy and is committed to maintaining it. Information provided through this website will be used to administer your purchase only. We will not pass your details to any other person or body without your permission.

If you indicated that you are interested in receiving regular information about Dreamflight, we would like to keep you updated on our charity activity which we hope is of interest to. We will only contact you by email if we have your consent which you can withdraw at any time. Should you have any queries about the use of your personal data for these updates, please contact the Dreamflight office on +44 1494 722733.

Cookies

Most websites use cookies to track the user and their online activity. Cookies help record the contents of your shopping basket as you browse the site. Dreamflight, however, does not use cookies to gain such information.

Data protection

All personal data provided on this site will be stored in a secure manner, in compliance with the recommendations of the Data Protection Act, and will be used only for Dreamflight purposes. Your personal data is protected by United Kingdom data protection legislation, including the Data Protection Act 1998. Under this act we must process data we hold about you lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained longer than necessary. We are required to keep it secure to prevent unauthorised access. You have a right, subject to a fee, to see what data we hold about you and to require us to correct any inaccuracies.

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Buy Gift

Make Dreamflight possible for a child by purchasing one or more of the gifts below...

Dreamflight - The Movie

Dreamflight - The Movie

£6.00  

This gift provides a personal 1½ hr Video of a Dreamflight Child’s holiday, plus hundreds of photos. Dreamflight take a volunteer professional film crew to record each regional groups Dreamflight experience. This is the best possible souvenir available.

A Dreamflight Rucksack

A Dreamflight Rucksack

£7.00  

Buy a child their rucksack for their trip. It will be used daily to carry everything, from autograph books to medication!

Ice Cream & Popcorn

Ice Cream & Popcorn

£25.00  

An essential part of any holiday! Your gift will bring a daily smile to a Dreamflight child, for every one of our 10 days away, and normally about mid-afternoon!

A Child

A Child's First Day

£68.00  

Uncontrolled excitement, their first rides, and a chance to meet some rather special characters.  This really is a magical day and provides some amazing memories for the children

A Dolphin Swim

A Dolphin Swim

£130.00  

If you ask a Dreamflight child what the highlight of their trip was, many will say ‘when I swam with the dolphin’. This amazing experience is available to every child, regardless of any disability they may have.

A Transit Seat

A Transit Seat

£180.00  

Transit seats are used for transferring children to and from their wheelchairs and on to rides. This wonderful piece of equipment turns difficult lifting into the quick and safe transfer of a child. It means we can actually have 192 children experience a theme park in a day like you and I would

Accommodation & Half Board

Accommodation & Half Board

£375.00  

This special gift provides a child with somewhere to rest and refuel for the entire 10-day trip, which is vital after all of the fun and excitement had!

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